Check-In and Check-Out

  • Check-in time is between 6:30am and 8pm.
  • Please allow 15 minutes to properly check in at our reception desk.
  • Check-out is between 6:30am and 8pm. We do charge a $15 late check out fee for any pets checked out after 3pm.
  • Pets not picked up prior to our lobby closing time will be considered overnight guests and be charged an additional night’s stay.
  • For the comfort of our pet guests and the safety of our staff, we cannot accommodate check-ins or check-outs outside our lobby hours.
  • We are closed on holidays (New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day).
  • New clients will need to fill out the Owner ProfilePet Profile, Smart Parke Agreement and the Overnight Pet Check-in forms.

Check-In and Check-Out

  • Check-in time is between 6:30am and 8pm.
  • Please allow 15 minutes to properly check in at our reception desk.
  • Check-out is between 6:30am and 8pm. We do charge a $15 late check out fee for any pets checked out after 3pm.
  • Pets not picked up prior to our lobby closing time will be considered overnight guests and be charged an additional night’s stay.
  • For the comfort of our pet guests and the safety of our staff, we cannot accommodate check-ins or check-outs outside our lobby hours.
  • We are closed on holidays (New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day).
  • New clients will need to fill out the Owner ProfilePet Profile, Smart Parke Agreement and the Overnight Pet Check-in forms.

Live Webcams & Report Cards

  • Throughout your pet’s stay with us, you will have access to 24/7 live webcams to watch them play and sleep.
  • We will send you daily report card updates on how your pet is doing and even include a video of them playing with their friends!

Vaccine Requirements

Dog guests are required to have current:

  • Rabies Vaccine
  • Distemper Vaccine (DHPP)
  • Bordetella Vaccine
  • We do not require the Influenza Vaccine but highly recommend it.

Cat guests are required to have current:

  • Rabies Vaccine
  • Distemper Vaccine (FVRCP)

Vaccine Requirements

Dog guests are required to have current:

  • Rabies Vaccine
  • Distemper Vaccine (DHPP)
  • Bordetella Vaccine
  • We do not require the Influenza Vaccine but highly recommend it.

Cat guests are required to have current:

  • Rabies Vaccine
  • Distemper Vaccine (FVRCP)

Additional Requirements

  • All pets entering or exiting our facility must be on a leash or in a carrier for their safety.
  • While your pet is on vacation with us, we strongly discourage visitations as it can be confusing and disruptive to them. 
  • Pet guests are required to be free from external parasites (such as fleas and ticks).
  • Pet guests are required to have a negative fecal test for Giardia every year.
  • Pet guests have not been recently exposed to any transmissible illness in the past 30 days prior to check in.